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Deborah Glass, Independent Police Complaints Commission Wide-eyed through rimless glasses, high-vaulted eyebrows drawn into a look of continual surprise. But the default expression – Shock! Horror! – of Deborah Glass, deputy-chair of the Independent Police Complaints Commission, is offset by the calm authority of her voice, as she reads a lengthy statement on the Commission’s new inquiry into the Hillsborough disaster of 1989. The biggest ever inquiry into police activity. Begin by reviewing 450 000 pages of documentation. Precise, deliberate diction of someone accustomed to high stakes: Glass worked in Zurich as an investment banker, before becoming a financial regulator, and, latterly, police complaints commissioner. Occasionally the sandpaper sound of her Australian upbringing (Monash U, LLB 1982, couldn’t wait to get away from her first job as a solicitor in Melbourne), but hardly enough even to call it a twang. Earrings and a pearl necklace above an oddly informal white top (bunching up beneath her linen jacket, more T-shirt than blouse). Fine hair (needs volume) and a wonky parting; but the heavy metal coiffure favoured by many professional women, would only have done her a disservice. Here, we are told, and we can see and hear it for ourselves, is human frailty tempered by due process. A personal, personable metaphor for the painstaking work of the IPCC, allegedly.